Andy Burnham: Talking Trust

June 11, 2008

DCMS logoI guess I should send who­ever is writ­ing Andy Burnham’s speeches a copy of Can You Trust The Media?

Stand­ards are what have kept Brit­ish broad­cast­ing val­ued, cel­eb­rated and trus­ted in the UK and around the world. And I think they are becom­ing more, not less, import­ant to tra­di­tional print and broad­cast media as we look to the future.

Being trus­ted has never been more import­ant. People are still rely­ing heav­ily on TV news – des­pite the explo­sion in inform­a­tion sources. And trust is what people value most, par­tic­u­larly in news, as the Ofcom phase 1 PSB review recently found…

With so much of the online world untrus­ted, I feel we should pre­serve stand­ards of accur­acy, impar­ti­al­ity and trust­wor­thi­ness, rather than dis­mantle them. People still use the inter­net and TV for dif­fer­ent reas­ons and with dif­fer­ent expect­a­tions and we mustn’t for­get that.

Lower stand­ards and you lose the trust and the pub­lic sup­port that goes with it. Lose trust and you lower the qual­ity, you lose innov­a­tion, you lose the abil­ity of pro­gramme makers to take risks, you lose new pos­sib­il­it­ies, new tal­ent goes undis­covered, and high qual­ity pro­gram­ming is compromised.

This is the con­text in which we must con­sider the recent phone vot­ing scan­dals and it is why it is a very sig­ni­fic­ant issue. In my view, this has holed broad­casters just above the water­line in terms of pub­lic trust – dam­aging but not fatal.

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