You can learn how interviewing works from all kinds of sources…take the US military for example:

In interrogation centers I ran, we called prisoners “guests” and extended military courtesies, such as saluting captured officers. We strove to undermine a prisoner’s belief system, which we knew instructed him that Americans are unschooled infidels who would bully him and resort to intimidation, threats and brutality. Patience was essential. We rejected the view that interrogators could merely “take off the gloves” and that information would somehow magically flow if we brutalized our “guests.” This notion was uninformed and counterproductive, not to mention illegal, and we made sure our chain of command understood that bowing to such tempting theories would result in bad information.

Persuasive? I’d always thought so, and it certainly worked for us in contingency after contingency in Asia, Latin America and the Middle East. But when I explained these immutable principles to an auditorium of young Army interrogators last year, one reaction puzzled me. “Sir,” a young soldier queried, “that ‘tender-loving-care approach’ sounds all well and good, but it takes time. What do we do when the chain of command sends out a requirement and says they need the information by the end of the day, and that thousands of lives may depend upon it?”

The very question tells us that intelligence professionals have failed to educate their commanders that detainee interrogation is not like a water spigot. “Give the inquisitors the freedom to push the envelope of brutality and good information will follow” seems to have become the watchword since 9/11.

It also tells us that our young soldiers take away lessons from today’s pop culture. Self-styled “experts” on interrogation frequently cite the “ticking bomb scenario” (featured on shows like “24”) to justify the Jack Bauer-like tormenting of a prisoner. According to this construct, it is necessary and acceptable to torture in the name of saving an American city from “the next 9/11.” This has a magnetic appeal to legions of Americans, among them future soldiers.

But the so-called ticking time bomb scenario is a Hollywood construct that I never encountered in my 30-year career. Even so, it has become the rallying cry of many well-intentioned but ethically challenged military and civilian personnel. And it has been hawked by a large constituency of senior government officials, from the White House to the Department of Justice to Donald Rumsfeld’s Pentagon, and is most recently evidenced in the surfacing of a January 2005 memo, written almost a year after Abu Ghraib, that characterizes face slapping and waterboarding as acceptable conduct.

Keep the gloves on

When a professional interrogator sits across from a captured Iraqi general who possesses information about the Iraqi nuclear program, or who knows why Saddam did not toss nerve gas at our massed forces, the interrogator knows he is facing a formidable adversary, an educated, trained professional strongly inclined by his Iraqi patriotism and survival instincts to deny his interrogator such information. The interrogator’s challenge in such situations is to assess and manipulate the situation, somehow persuading his captive to make disclosures in spite of the prisoner’s visceral fear of the consequences if he helps the enemy. The role of the interrogator is, in essence, that of a recruiter. The prisoner must be convinced that if he reveals state secrets, his captor will handle his trust with discretion and take care of him.

Generations of professional interrogators have possessed such skills, and used them to obtain information vital to our country. Those who have not mastered these techniques fall back on the ultimate admission of incompetence and resort to brutality. Once this moral frontier is crossed, captives on the receiving end of such treatment respond to their survival instincts. Spurred by cunning and fueled by the hatred stoked by their tormentor’s brutality, they respond as our American aviators responded in the Hanoi Hilton, showing their contempt by lying, invention, stalling — anything to stop the abuse — or by accepting death before dishonor.

For 30 years, I was fortunate to work with talented professionals. We benefited from good training, including the need to adhere to the law. We never felt pressured “to take the gloves off” and mistreat our captives. On the contrary, our chain of command encouraged good treatment, and there was never a thought of traveling down the wrong road.

Regrettably, such an approach may not have satisfied a number of our senior leaders since 9/11…